A business advisory firm, Ingenium Concepts Limited, has announced the international edition of its customer service training initiative for 2023.
This is in a bid to drive Africa’s business ecosystem through the path of growth and development.
The initiative, with the theme: Be That Exceptional Customer Service Representative, seeks to empower one million customer care agents across Africa in each quarter of the year. The first cohort, scheduled for March 31, will be a hybrid event, offering onsite components in Lagos, Nigeria, and a virtual training room that participants can join from wherever they are.
To enable them to deliver this initiative and reach a vast audience, Ingenium Concepts Ltd disclosed that the firm will work in partnership with organisations across Africa that demonstrate their commitment to improving customer service on the continent and are making a positive impact on the communities they serve.
The…
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